Return & Refund Policy
Last updated: [Date]
At BrooklynStitchWear, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Eligibility for Returns
- Items can be returned within 7 days from the date of delivery.
- To be eligible, the item must be:
- Unused and in the same condition as received
- In its original packaging with tags/labels intact
- Certain products such as customized items, sale/discounted items, intimate wear, or gift cards may not be eligible for return.
2. Return Process
- To initiate a return, please contact us at [support@brooklynstitchwear.com/contact-us] with your order number and reason for return.
- Once approved, you will receive instructions on how to ship the item back.
Return shipping costs are:
Customer’s responsibility (unless the product is defective/damaged
Non-refundable
3. Refunds
- Once we receive and inspect your return, we will notify you about the status of your refund.
- Approved refunds will be processed to your original payment method within [14 business days].
- Shipping charges (if any) are non-refundable.
4. Exchanges
- We only replace items if they are defective, damaged, or incorrect.
- For size or style exchanges, please place a new order after returning the original item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [48 hours] of delivery with supporting photos/videos. We will arrange a replacement or refund at no extra cost.
6. Late or Missing Refunds
- If you haven’t received your refund within the stated time:
- Check with your bank or credit card company
- Contact your payment provider (some take time to process refunds)
- If the issue persists, contact us at support@brooklynstitchwear.com
7. Contact Us
For any questions about our Return & Refund Policy, reach us at: